Omnichannel Inbox
Handle customer conversations, assignments, tags, and department routing from one panel.
Core Platform
Everything your support operation needs
AI Bot + Agent Assist
Automate first-line responses, summarize context, and handoff to human agents when needed.
Voice Integration
Click-to-call from chat, embedded dialer experience, and call event logging via webhooks.
Personal Number Bridge
Forward conversations to agent personal numbers with configurable windows and controlled routing.
Realtime or Polling
Start with polling sync, upgrade to websocket realtime for faster live updates at scale.
CRM + Analytics
Track contacts, notes, timelines, and performance metrics for operations and management reporting.
Multilingual Ready
Built for global teams and regional operations
Support English, Arabic, Urdu, Hindi, and other languages with multilingual templates, language-based routing, and localized customer workflows.
- RTL support for Arabic and Urdu interfaces
- Language-aware AI response behavior
- Multilingual canned replies and templates
- Timezone and locale-aware reporting
Memberships
Packages for every growth stage
Memberships (Our Cloud)
Essential
For small teams
$150 / month
- Up to 5 agents
- Up to 3 departments
- Up to 5,000 messages / month
- WhatsApp inbox + routing + templates
- Sales personal number bridge: Add-on
- Basic reports and exports
Professional
For scaling operations
$300 / month
- Up to 20 agents
- Up to 10 departments
- Up to 30,000 messages / month
- AI bot, multilingual, voice integration
- Sales personal number bridge: Included
- Personal number bridge + advanced analytics
Enterprise
For high-volume businesses
Custom / month
- Unlimited agents and departments
- High-volume message tiers
- Realtime websocket architecture
- Sales personal number bridge: Included
- On-prem or private cloud options
- SLA, SSO, custom integrations, dedicated support
On-Premises Options
Managed On-Prem
$500 / month + setup
- Customer infrastructure, OmniServeX managed by our team
- Monitoring, regular updates, and support by OmniServeX
- Best for strict compliance with external operational support
Self-Managed On-Prem
License + AMC
- Deployment and operations handled by customer IT team
- Annual maintenance contract (AMC) for updates/support
- Full control over data residency and internal security
Detailed Pricing
Transparent plans, limits, and included modules
| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
| Omnichannel inbox | Yes | Yes | Yes |
| AI bot automation | No | Yes | Yes |
| AI token quota (monthly) | Not included | 2M tokens | Contract pool |
| AI runtime memory allocation | None | Shared 2-4GB | Dedicated 8GB+ |
| Storage quota | 20 GB | 100 GB | 500 GB+ |
| Concurrent socket connections | 100 | 500 | 2,000+ |
| Included cloud usage (Compute/DB/Cache) | Base tier included | Growth tier included | High tier by contract |
| Cloud usage overage policy | Upgrade or overage billing | Usage-based overage | As per SLA contract |
| Monthly message volume | 5,000 | 30,000 | Contract |
| Departments | 3 | 10 | Unlimited/contract |
| Agents | 5 | 20 | Unlimited/contract |
| Voice calling module* i | Add-on | Included | Included |
| Personal number bridge | Add-on | Included | Included |
| Multilingual workflows | Basic | Advanced | Advanced |
| Branding options | Logo + color theme | Custom domain + advanced theme | Full white-label |
| Ready integrations | Limited | Twilio / Aircall / Meta | Custom integrations |
| API and webhooks | Basic webhook only | Full API + webhooks | Advanced API + multi-key access |
| Hot data retention | 90 days | 180 days | 365 days |
Overage and Add-ons
Predictable scaling beyond included limits
- Starter: $8 per extra 1,000 messages
- Professional: $6 per extra 1,000 messages
- Starter storage overage: $0.20 per GB/month
- Professional storage overage: $0.15 per GB/month
- AI overage: $3 per extra 1M tokens
- Excess AWS cloud usage is billed as overage or requires plan upgrade
On-Prem
Enterprise On-Premises
- License + implementation: custom
- Annual support/updates: 18%-25% of license
- Infrastructure and backups provided by customer
Important
Charges Not Included in Plan
- Meta WhatsApp conversation charges
- Voice/SMS carrier charges (Twilio/Aircall)
- Custom integration and migration work
Voice module note*:
We provide technical integration inside OmniServeX only. Voice provider account (for example Aircall/Twilio), licensing, usage, and billing remain on customer side.
Branding + Integrations + APIs
Customize OmniServeX to match your business stack
Branding Options
- Custom logo and color theme
- Custom panel URL (plan-based)
- Full white-label for enterprise
Integrations
- Meta WhatsApp Business
- Aircall / Twilio for voice and messaging
- CRM/ERP integration via webhooks and APIs
APIs and Webhooks
- REST APIs for conversations and contacts
- Webhooks for realtime events
- API keys and role-based access
Deployment Options
Choose the model that fits your organization
Managed Cloud
We host and operate OmniServeX for fast launch, managed updates, backups, and monitoring.
On-Premises
Deploy in your own infrastructure for strict compliance, data residency, and internal IT control.
Get Started
Launch OmniServeX for your team
Book a guided demo and get a package proposal tailored to your users, message volume, and deployment model.