Omnichannel Inbox
Handle customer conversations, assignments, tags, and department routing from one panel.
Core Platform
Everything your support operation needs
AI Bot + Agent Assist
Automate first-line responses, summarize context, and handoff to human agents when needed.
Voice Integration
Click-to-call from chat, embedded dialer experience, and call event logging via webhooks.
Personal Number Bridge
Forward conversations to agent personal numbers with configurable windows and controlled routing.
Realtime or Polling
Start with polling sync, upgrade to websocket realtime for faster live updates at scale.
CRM + Analytics
Track contacts, notes, timelines, and performance metrics for operations and management reporting.
Multilingual Ready
Built for global teams and regional operations
Support English, Arabic, Urdu, Hindi, and other languages with multilingual templates, language-based routing, and localized customer workflows.
- RTL support for Arabic and Urdu interfaces
- Language-aware AI response behavior
- Multilingual canned replies and templates
- Timezone and locale-aware reporting
Memberships
Packages for every growth stage
Essential
For small teams
- Shared inbox + assignments
- Core CRM contacts and notes
- Template messaging
- Basic analytics
Professional
For scaling operations
- Everything in Essential
- AI bot and agent assist
- Voice enablement and call workflow
- Multilingual operations features
Enterprise
For high-volume businesses
- Advanced automation + governance
- Priority support and SLA options
- Realtime websocket architecture
- Custom integrations and controls
Deployment Options
Choose the model that fits your organization
Managed Cloud
We host and operate OmniServeX for fast launch, managed updates, backups, and monitoring.
On-Premises
Deploy in your own infrastructure for strict compliance, data residency, and internal IT control.
Get Started
Launch OmniServeX for your team
Book a guided demo and get a package proposal tailored to your users, message volume, and deployment model.